BASW Professional Support Service User Feedback Form

Thank you for using the BASW Professional Support Service, we hope you found it useful. We would be very grateful for your feedback and comments to continuously improve our service to our members. The survey should take no more than five minutes.

Where did you hear about the Social Work Professional Support Service?

What were the themes within the coaching conversation?

How easy did you find the following processes?

	Very easy	Easy	Neither easy nor difficult	Difficult	Very difficult	N/A
Initial registration	Very easyInitial registration Very easy	EasyInitial registration Easy	Neither easy nor difficultInitial registration Neither easy nor difficult	DifficultInitial registration Difficult	Very difficultInitial registration Very difficult	N/AInitial registration N/A
Website navigation	Very easyWebsite navigation Very easy	EasyWebsite navigation Easy	Neither easy nor difficultWebsite navigation Neither easy nor difficult	DifficultWebsite navigation Difficult	Very difficultWebsite navigation Very difficult	N/AWebsite navigation N/A
Finding a coach	Very easyFinding a coach Very easy	EasyFinding a coach Easy	Neither easy nor difficultFinding a coach Neither easy nor difficult	DifficultFinding a coach Difficult	Very difficultFinding a coach Very difficult	N/AFinding a coach N/A
Setting up any additional software	Very easySetting up any additional software Very easy	EasySetting up any additional software Easy	Neither easy nor difficultSetting up any additional software Neither easy nor difficult	DifficultSetting up any additional software Difficult	Very difficultSetting up any additional software Very difficult	N/ASetting up any additional software N/A
Video/phone call with coach	Very easyVideo/phone call with coach Very easy	EasyVideo/phone call with coach Easy	Neither easy nor difficultVideo/phone call with coach Neither easy nor difficult	DifficultVideo/phone call with coach Difficult	Very difficultVideo/phone call with coach Very difficult	N/AVideo/phone call with coach N/A

Any comments?

What made you select this particular volunteer coach? Please select all that apply

Their primary specialism (adults, children, mental health, criminal justice)
Their sub-specialties (substance misuse, practice educator, trainer)
Their location (NI, Wales, Scotland, England)
They look approachable
They sound approachable
I like their stated commitment to helping others
Their experience
Their previous coaching experience
Other - please give details in comment box below

Any comments?

How many sessions did you have with a coach?

1 session
2 sessions
3 sessions
4 sessions

Any comments?

Did you know you could have more than 1 coaching session?

Do you know you can return to the SWPSS service following a short break between each series of coaching session?

What was your main takeaway from the coaching session/s?

Do you agree or disagree with the following statements?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I felt listened to by my coach	Strongly AgreeI felt listened to by my coach Strongly Agree	AgreeI felt listened to by my coach Agree	NeutralI felt listened to by my coach Neutral	DisagreeI felt listened to by my coach Disagree	Strongly DisagreeI felt listened to by my coach Strongly Disagree
My coach helped me to focus on what was going well	Strongly AgreeMy coach helped me to focus on what was going well Strongly Agree	AgreeMy coach helped me to focus on what was going well Agree	NeutralMy coach helped me to focus on what was going well Neutral	DisagreeMy coach helped me to focus on what was going well Disagree	Strongly DisagreeMy coach helped me to focus on what was going well Strongly Disagree
My coach helped me to focus on where I could make changes or improvements	Strongly AgreeMy coach helped me to focus on where I could make changes or improvements Strongly Agree	AgreeMy coach helped me to focus on where I could make changes or improvements Agree	NeutralMy coach helped me to focus on where I could make changes or improvements Neutral	DisagreeMy coach helped me to focus on where I could make changes or improvements Disagree	Strongly DisagreeMy coach helped me to focus on where I could make changes or improvements Strongly Disagree
My coach was friendly and easy to talk to	Strongly AgreeMy coach was friendly and easy to talk to Strongly Agree	AgreeMy coach was friendly and easy to talk to Agree	NeutralMy coach was friendly and easy to talk to Neutral	DisagreeMy coach was friendly and easy to talk to Disagree	Strongly DisagreeMy coach was friendly and easy to talk to Strongly Disagree

Any comments?

Do you agree or disagree with the following statements

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The SWPSS has had a positive impact on my ability to practice well	Strongly AgreeThe SWPSS has had a positive impact on my ability to practice well Strongly Agree	AgreeThe SWPSS has had a positive impact on my ability to practice well Agree	NeutralThe SWPSS has had a positive impact on my ability to practice well Neutral	DisagreeThe SWPSS has had a positive impact on my ability to practice well Disagree	Strongly DisagreeThe SWPSS has had a positive impact on my ability to practice well Strongly Disagree	N/AThe SWPSS has had a positive impact on my ability to practice well N/A
The SWPSS has helped me to feel more able to manage	Strongly AgreeThe SWPSS has helped me to feel more able to manage Strongly Agree	AgreeThe SWPSS has helped me to feel more able to manage Agree	NeutralThe SWPSS has helped me to feel more able to manage Neutral	DisagreeThe SWPSS has helped me to feel more able to manage Disagree	Strongly DisagreeThe SWPSS has helped me to feel more able to manage Strongly Disagree	N/AThe SWPSS has helped me to feel more able to manage N/A
The SWPSS has made me think about my social work career more positively	Strongly AgreeThe SWPSS has made me think about my social work career more positively Strongly Agree	AgreeThe SWPSS has made me think about my social work career more positively Agree	NeutralThe SWPSS has made me think about my social work career more positively Neutral	DisagreeThe SWPSS has made me think about my social work career more positively Disagree	Strongly DisagreeThe SWPSS has made me think about my social work career more positively Strongly Disagree	N/AThe SWPSS has made me think about my social work career more positively N/A

Any comments?

Do you think the Social Work Professional Support Service is an inclusive and accessible service?

If no, how could we improve it?

Overall, how satisfied are you with the Social Work Professional Support Service

Any comments?

Overall, how likely would you be to recommend SWPSS to a colleague?

Very likely
likely
unlikely
Very unlikely

Any comments?

Do you have any further comments on your experience with the Social Work Professional Support Service?

I agree that I can be contacted by SWPSS staff about my feedback in order to improve the service we offer. I understand my contact details will not be used for any other purpose

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